Contact Us
Editorial contact
The editorial desk handles questions about the accuracy and fairness of the reviews published on this website. That includes requests to correct a factual error, reports that a bonus offer, wagering condition or payout method has changed, and feedback about the way a casino has been scored or described. The team will also respond to queries about how a review is researched and updated.
Queries about a player’s own account are outside the editorial remit. Matters such as a pending withdrawal, a declined deposit, a disputed bonus or a verification request involve the operator’s records and its own terms of service, and only the operator can act on them. The editorial team has no access to player accounts, cannot view transactions and cannot intervene in a dispute. Directing those questions to the operator’s support channel is the only route that can produce a result.
Corrections and updates
Where a published review is found to contain an error, or where a fact has become outdated because the operator changed its terms, the editorial team will amend the page as soon as the matter is confirmed. A correction notice is added to the affected section, and the review is rechecked against the operator’s current published terms before the change is finalised. Reports that come with a link or a screenshot of the relevant page are processed faster than unsourced claims.
No correction is made solely on the word of the operator or of a competing affiliate. Each claim is verified against the operator’s published terms or against a dated record held by this website before any edit is made. Where a fact cannot be confirmed, the page is left unchanged until evidence is supplied.
What the operator handles
Account registration, identity verification, deposits, withdrawals, bonus activation, wagering progress and self-exclusion requests all sit with the operator’s own support team. The editorial desk cannot reset passwords, release funds, extend deadlines or waive wagering requirements, and any request of that kind will be referred back to the operator.
Responsible-gambling tools, including deposit limits and self-exclusion, are administered by the operator, and questions about how those tools work on a specific account must go there. The editorial team will explain what a tool does in general terms, but cannot arrange for it to be applied to any player’s account.
For any message sent through this page, the team replies as quickly as the volume of correspondence allows. A response is not guaranteed, and urgent account matters should always be raised directly with the operator rather than with this website.